About Pickup
About Us
Pickup is an Australia-based parcel shipping comparison platform serving Australia, New Zealand and Malaysia. We connect NZ Post, Aramex, FedEx, TNT, UPS, AusPost, Pos Laju, DHL and other major global carriers, opening up enterprise-level shipping rates to every user.
Our Story
It started with a returned shipping label
When Pickup’s first founder was running a personal-shopper service for international students in Melbourne, the hardest part wasn’t sourcing — it was shipping. Every day meant bouncing between three separate AusPost, Aramex and FedEx dashboards, filling in addresses and manually comparing quotes. On international parcels, declarations, HS Codes and duties piled on even more homework. Then, in 2022, one international label with the wrong HS Code was turned away by customs and the goods were destroyed. That was the turning point that made us decide to build this.
What we wanted to do was simple: let an ordinary person ship like a big company. Big companies have carrier-rate negotiating power, dedicated customs teams and proper IT systems. Individual users are left to muddle through stacks of PDF terms on their own. Pickup packages all of that capability into a single website — you just fill in the address, measure the dimensions, tap pay, and we handle the rest.
Mission & Vision
What we believe in
🎯
Mission
Make every shipment across Australia, New Zealand and Malaysia effortless, affordable and transparent. Turn complex logistics decisions into a single button.
🌏
Vision
Become the first-choice cross-border parcel platform for individuals and small-to-medium businesses across the Asia-Pacific, using platform scale to keep driving shipping costs down.
🤝
Values
Transparent pricing, honest communication, respect for the rules. We don’t promise transit times we can’t hit, and we don’t hide surcharges behind tricks.
By the Numbers
Pickup today
10+
Partner carriers
200+
Countries & regions covered
3
Local operating markets (AU / NZ / MY)
30s
Average time to book
Based on the latest operating data. Updated as we grow.
Why Pickup
What makes us different
- 🏷 All carriers, one account. No more flipping between separate logistics dashboards.
- 💰 Enterprise-negotiated rates for individuals. We use platform volume to unlock discounts and pass the savings to you.
- 🛠 Built for Australia, New Zealand and Malaysia. Local rules — Australia’s DAFF, New Zealand’s MPI, Malaysia’s Pos Laju — are baked in.
- 💬 Local Australian team, English and Chinese support. Talk to a real person during AEST business hours, with dedicated follow-up on claims and exceptions.
- 💳 Multi-currency, multi-payment, universal points. Paired with the ebaoguo wallet, switch between AUD, NZD and MYR seamlessly.
- 📦 Transit warehouse service. Drop your parcel with us for extra reinforcement and consolidated dispatch — safer and more reliable.
Team & Partners
A local Australian team + a global partner network
Pickup is headquartered in Melbourne, built by a team with hands-on experience in cross-border e-commerce, logistics and software engineering across Australia, New Zealand and Malaysia. Customer service, operations, engineering, finance and customs are all kept local — meaning you’ll reach a real human during AEST business hours, not an offshore time-zone bot.
On the carrier side, we maintain direct API integrations with NZ Post, Aramex, FedEx, TNT, UPS, Australia Post, Pos Laju, DHL and other major international and local logistics providers, negotiating rates and service terms at platform scale.
On the payment and user side, we’re integrated with ebaoguo for a shared multi-currency wallet and points system, giving cross-border shipments between Australia, New Zealand, Malaysia and Greater China a unified account experience. Combined with Airwallex payment processing, we support native-currency settlement in AUD, NZD and MYR to reduce FX losses.
Want to talk to us?
Whether you’re an individual shipper, an e-commerce business moving volume, or a company looking to set up monthly invoicing — email us at sales@ebaoguo.com.