Skip to content
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
If the Customer wishes to increase this cap, the Customer must expressly purchase the additional transport insurance offered by Pickup at booking. The specific sum insured, premium, claim flow and exclusions are governed by the policy terms. Not buying additional insurance constitutes acceptance of the default caps above.
7.3 Indirect losses wholly excluded. Pickup shall have no liability for any of the following: loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of market share, liquidated damages, loss of customers, production interruption, loss of data, software fault, emotional distress, pure economic loss, or any form of indirect, special, punitive, exemplary or consequential loss.
7.4 Force majeure. Pickup shall have no liability for any delay, loss, damage or non-performance caused or worsened by any of the following: natural disasters (earthquakes, typhoons, floods, fire, tsunamis, volcanic eruptions); war, terrorist attack, riot, civil unrest, strike, slowdown, lockout; epidemic, quarantine, lockdown, border closure; governmental action, customs-policy changes, legislative change, sanctions escalation; Carrier system failure, flight cancellation, port congestion, road closure, fuel shortage; cyber attack, power outage, satellite-positioning anomaly; or any other event beyond Pickup’s reasonable control.
7.5 Minimum protection under the Australian Consumer Law. These Terms do not exclude, restrict or modify any non-excludable right conferred on consumers by the Australian Consumer Law. However, to the maximum extent permitted by law, Pickup’s liability for breach of such non-excludable guarantees is limited to resupplying the services or refunding the service fee paid, at Pickup’s sole discretion.
8. Cancellation, refunds and amendments
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
6.2 Return-cost stacking. Where an international Waybill must be returned to origin under any of the above circumstances, the Customer shall bear the cumulative total of the following, with no offset or reduction: (a) the original international freight already paid (non-refundable); (b) destination-country storage fees (per day); (c) destination-country return-handling and destruction fees (if destruction is chosen); (d) return international freight (typically 1.2–2 times the outbound freight); (e) secondary clearance fees at origin; (f) origin-country storage fees; (g) Pickup platform processing fee (AUD 35 per Waybill); (h) any late-penalty or FX loss arising from return delays.
6.3 DDU is the default. Unless expressly agreed in writing as DDP, all international Waybills are DDU (Delivered Duty Unpaid). All duties, import taxes, GST, VAT, customs handling fees and broker fees are paid by the recipient. If the recipient refuses to pay, the corresponding costs are charged back to the sender (the Customer), who bears an unconditional, irrevocable obligation to pay.
6.4 HS Code responsibility. The Customer must provide accurate HS Codes and product names for each item. If the Customer ticks an HS Code suggested by the Platform, that suggestion is for reference only; final responsibility remains with the Customer. All duties, penalties, inspection fees and storage fees arising from an incorrect HS Code are borne by the Customer.
6.5 Incorrect address / re-address handling. Where an international Waybill requires rerouting due to address errors, coordination must first take place between the recipient and the Carrier directly. Re-address fees are borne by the Customer (indicative AUD 25–120 per occurrence, subject to actual quotes). If the Carrier cannot reroute, the return flow in clause 6.2 applies.
6.6 Seizure of prohibited / restricted goods. Once customs or the Carrier classifies Goods as prohibited or restricted, the Goods will be confiscated or destroyed. In addition to forfeiting the original freight, the Customer must bear customs fines (up to 3× the value), agency handling fees and legal documentation costs. Pickup may submit Customer information to law enforcement and cooperate with any government investigation.
7. Disclaimer and limitation of liability
7.1 Pickup is not a carrier. To the maximum extent permitted by applicable law, Pickup does not act in any capacity as the carrier, warehouse keeper, insurer or bailee of the Goods. All brokerage, booking-agent, collection-of-payment, tracking and customer-service functions on the Platform are conveniences and do not constitute any guarantee of the transport outcome.
7.2 Maximum liability cap. Except as expressly provided in these Terms, and to the maximum extent permitted by applicable law, Pickup’s total liability to any Customer for any Waybill for any reason (including breach of contract, tort, negligence, warranty or strict liability) shall not exceed the lowest of:
- ten (10) times the freight actually received by Pickup for that Waybill (excluding Surcharges and taxes); or
- AUD 100 (or equivalent); or
- the minimum statutory liability cap under the Carrier’s own transport terms, the Warsaw Convention, the Montreal Convention and corresponding national laws.
If the Customer wishes to increase this cap, the Customer must expressly purchase the additional transport insurance offered by Pickup at booking. The specific sum insured, premium, claim flow and exclusions are governed by the policy terms. Not buying additional insurance constitutes acceptance of the default caps above.
7.3 Indirect losses wholly excluded. Pickup shall have no liability for any of the following: loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of market share, liquidated damages, loss of customers, production interruption, loss of data, software fault, emotional distress, pure economic loss, or any form of indirect, special, punitive, exemplary or consequential loss.
7.4 Force majeure. Pickup shall have no liability for any delay, loss, damage or non-performance caused or worsened by any of the following: natural disasters (earthquakes, typhoons, floods, fire, tsunamis, volcanic eruptions); war, terrorist attack, riot, civil unrest, strike, slowdown, lockout; epidemic, quarantine, lockdown, border closure; governmental action, customs-policy changes, legislative change, sanctions escalation; Carrier system failure, flight cancellation, port congestion, road closure, fuel shortage; cyber attack, power outage, satellite-positioning anomaly; or any other event beyond Pickup’s reasonable control.
7.5 Minimum protection under the Australian Consumer Law. These Terms do not exclude, restrict or modify any non-excludable right conferred on consumers by the Australian Consumer Law. However, to the maximum extent permitted by law, Pickup’s liability for breach of such non-excludable guarantees is limited to resupplying the services or refunding the service fee paid, at Pickup’s sole discretion.
8. Cancellation, refunds and amendments
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
These Terms & Conditions (the “Terms“) are entered into between Pickup Pty Ltd (an Australian company, “Pickup“, “we” or “our“) and you (the “Customer” or “you“) when you access or use the website pickup.ebaoguo.com and its subdomains, related APIs and mobile interfaces (collectively, the “Platform“). By registering an account, submitting an order or using the Platform in any way, you acknowledge that you have read, understood and unconditionally accept these Terms in full. If you do not agree with any part of these Terms, you must cease using the Platform immediately.
Important notice: The Platform is a comparison and booking intermediary for transport services. Pickup is not itself a carrier, nor a common carrier within the meaning of the Commonwealth Shipping Registration Act 1991 or any equivalent legislation. Pickup’s role between you and the third-party carriers is limited to comparison, booking-agent and collection-of-payment functions. All actual transport is performed by independent third-party carriers under their own transport terms, and the associated risks rest directly between you and those carriers. These Terms contain extensive provisions limiting and excluding the Company’s liability, as well as provisions placing the risks of international transport entirely on the Customer. Please read carefully and keep a copy.
1. Definitions
1.1 “Carrier” means any third-party logistics service provider integrated with the Platform, including without limitation Australia Post, StarTrack, Aramex, TNT, FedEx, UPS, DHL, NZ Post, Pos Laju, SF Express, EMS, and their regional sub-brands and agents.
1.2 “Waybill” means a single transport order submitted and paid for on the Platform, including the carrier label (AWB), tracking number and corresponding freight record.
1.3 “Quote” means an estimated price generated by the Platform based on the origin, destination, weight, dimensions and declaration you provide. A Quote is not an offer — it is an invitation for you to place an order and is provided for reference only. The final amount is determined after the Carrier verifies actual weight, actual dimensions and all surcharges.
1.4 “Surcharges” means every charge other than the base freight, including without limitation fuel surcharges, remote-area surcharges, oversize / overweight surcharges, failed-delivery fees, re-address fees, return fees, customs handling fees, storage fees, COD handling fees, tax-collection service fees, system processing fees, dangerous-goods handling fees and government levies.
1.5 “Partner” means any third party with a commercial relationship with Pickup, including without limitation ebaoguo.com and its related warehousing, loyalty, customs clearance, insurance and payment-processing providers.
1.6 “Goods” means any item handed by you to a Carrier for transport via the Platform, including its packaging, attachments and accompanying documents.
1.7 “International Waybill” means a Waybill whose origin and destination are in different customs territories, including without limitation AU↔NZ, AU↔CN, AU↔MY, AU↔US and other cross-border movements.
1.8 “Recognised Conventions” means the minimum liability standards for international transport established by the Warsaw Convention, the Montreal Convention, the CMR Convention and corresponding national laws. Pickup’s liability is capped at the minimum set by the Recognised Conventions.
2. Scope of services
2.1 Pickup’s services are limited to: (a) displaying comparison and filtering of Carrier quotes; (b) submitting orders and generating labels with the selected Carrier on your behalf; (c) collecting freight from you and invoicing under our own price schedule; (d) providing a consolidated tracking aggregator; and (e) assisting, within the Carrier’s allowances, with conveying enquiries, exceptions and claims requests.
2.2 Pickup expressly does not provide: (a) the actual transport, warehousing or delivery of goods; (b) substantive review of customs declarations; (c) the loading, unloading, handling or protection of goods; (d) any form of guarantee or quality warranty of goods; or (e) any management, supervision or direction of Carriers. Carriers are independent contractors, and their acts or omissions shall not be treated as Pickup’s conduct.
2.3 All pricing, transit times, delivery coverage, service types and service availability are determined at Pickup’s sole discretion. Pickup may, at any time and without prior notice, adjust, add, suspend or terminate any Carrier product, price, Surcharge or service region, and shall have no obligation in respect of quotes that have been generated but not yet submitted to a Carrier.
2.4 Transit times shown on the Platform are Carriers’ publicly available reference values under normal conditions and do not constitute a commitment as to arrival time. Pickup shall have no liability for any delay and shall not refund any fee for delay, unless the Carrier has actually paid delay compensation to Pickup for that specific Waybill and such amount is attributable to a specific Customer.
3. Customer obligations and warranties
3.1 You warrant and represent to the Company that:
- You are at least 18 years old and have full legal capacity;
- You are the lawful owner of the Goods tendered for carriage or have obtained the express authorisation of the owner;
- All information you submit (including sender, recipient, phone, email, full address, postcode, goods description, declared value, HS Code, weight, dimensions and quantity) is true, accurate and complete;
- The Goods are not prohibited or restricted items under clause 5;
- The Goods have been properly packed to Carrier requirements and can withstand the routine logistics environment of repeated transfer, sorting, stacking and dropping;
- You have personally verified and complied with all import, export, customs, tax, licensing, sanctions, anti-money-laundering and counter-terrorist-financing laws of the origin, transit and destination countries;
- You accept full responsibility for the legality of the recipient’s use of the Goods.
3.2 If any information you provide is incorrect, missing or under-declared, Pickup and the Carrier shall have the right (but no obligation) to: (a) refuse carriage and retain all fees collected; (b) charge a differential and handling fee based on actual weight / actual dimensions / actual category; (c) return the Goods at origin and charge you the return fee under clause 7; (d) hand the Goods over to the relevant law enforcement or customs authority; (e) terminate services to you without further notice.
3.3 Responsibility for packaging rests entirely with the Customer. Any loss, damage, contamination, repackaging cost or full return cost caused by inadequate packaging, insufficient inner padding, deformed outer boxes, unclear labelling, loose seals, liquid leakage, fragile items not protected by bubble wrap, batteries without independent protection or similar scenarios is borne by the Customer. For any claim, Pickup and the Carrier shall by default determine that packaging was inadequate, unless the Customer can provide a complete, continuous video of unpacking, placing in the box and sealing, together with multi-angle photographic evidence.
3.4 You bear full and unlimited liability to indemnify Pickup, the Carriers, the Partners and their employees and agents against any claim, fine, litigation cost, legal fee, customs fee, storage fee, destruction fee, tax, late penalty, and any direct or indirect loss arising from your breach of these Terms, provision of false information, inadequate packaging, breach of law or tortious act. Pickup may in priority deduct such amounts from your account balance, loyalty points, outstanding Waybills or any amount you have paid.
4. Pricing, payment and surcharges
4.1 Quotes are indicative only and do not constitute a final price commitment. Quotes are generated from the information entered at booking. Any variance in actual weight, volumetric weight, dimensions, category, destination, accessory services or delivery difficulty may cause actual charges to exceed the Quote. Once the Carrier returns actual data, Pickup may unilaterally deduct the difference from your account. If the balance is insufficient, Pickup may suspend all your subsequent Waybills and require you to top up within 7 days.
4.2 Prices may be adjusted at any time. Pickup may, at its sole discretion and without prior notice, adjust base freight, commission, FX mark-ups, fuel surcharges, peak-season surcharges, remote-area surcharges or any other fee item. Adjusted prices take effect for all new Waybills from the time of adjustment. For Waybills already booked but not yet handed over to a Carrier, Pickup reserves the right, on material cost movements, to request you top up the difference or cancel the Waybill. Cancellation refunds do not include platform processing fees.
4.3 Surcharges may be charged retrospectively. The Carrier may settle and adjust charges after transport is complete (including dimension reassessment, address reassessment, remote-area reassessment, COD fees and failed-delivery fees). Pickup may settle these subsequent charges on your behalf and collect them through your authorised payment method. If the balance is insufficient and the charge fails, the outstanding amount automatically constitutes a debt you owe Pickup and accrues compound interest at 1.5% per month.
4.4 Payment methods include credit cards, debit cards, account balance, loyalty-point redemption and other methods approved by Pickup. You authorise Pickup and its payment processing partners to carry out all necessary deductions, pre-authorisations and refunds against your linked payment instruments. Refunds, once approved by Pickup in writing, are returned via the original payment route; bank fees and FX losses are for your account.
4.5 All freight is fully earned and non-refundable upon Carrier pickup, regardless of whether the Goods are subsequently delivered successfully, held at customs, returned or destroyed — the original freight is non-refundable in all cases.
4.6 Self-verification of dimensions and weight.
4.6.1 As a platform, Pickup does not take part in packing, weighing or measuring Goods, and cannot physically verify the specifications declared by the Customer.
4.6.2 Before handing Goods to a Carrier, the Customer shall record by video or clear photographs the process of measuring dimensions and weighing each parcel (the ruler markings, scale readings and parcel outline must be legible) for use as self-verification evidence in future disputes.
4.6.3 If the Customer does not retain such evidence, the Customer shall be deemed to have accepted the Carrier’s measurements and shall have no right to object to differential adjustments.
4.6.4 Re-measurement data collected by the Carrier at pickup, linehaul or sorting (by automated scan, manual check, X-ray analysis, etc.) has higher evidentiary weight. Once the Carrier’s actual data exceeds the declared values, Pickup may recalculate freight using the Carrier’s data and collect the difference, surcharges and related handling fees.
4.6.5 The Customer authorises Pickup to collect the above differential directly via the linked payment method (credit card, balance, credit line) without further individual notice.
4.6.6 If the Customer refuses to pay the differential, Pickup may suspend the account, withhold labels on subsequent Waybills and commence collection proceedings against the unpaid amounts.
5. Prohibited goods, restricted goods and risks of carriage
5.1 The following items are Pickup prohibited goods and will not be accepted under any circumstances. If you tender them, Pickup may destroy them, hand them to law enforcement or return them at origin (all costs borne by you), without liability for compensation:
- Cash, cheques, negotiable instruments, securities, credit cards, passports, identity documents, driver’s licences and other title documents;
- Precious metals (gold, silver, platinum), loose diamonds, gemstones, jewellery, fine watches and luxury timepieces;
- Weapons, ammunition, explosives, replica firearms, military items, dual-use items;
- Live animals and plants, human organs, remains, ashes;
- Narcotics, controlled drugs, psychoactive substances, prescription medicines (without licence);
- Pornographic materials, banned publications, anti-government propaganda;
- Goods to or from sanctioned countries / regions, or relating to OFAC / DFAT / UN sanctions lists;
- Radioactive materials, strong acids / alkalis, poisonous gases, infectious substances;
- Any dangerous goods (listed under IATA DGR, IMDG, ADR) without written consent from the Carrier.
5.2 The following items are Pickup restricted goods, not compensated by default, and may only be carried if the Customer has declared them in writing, paid any additional dangerous-goods / high-value surcharge and purchased additional insurance. Even when declared, Pickup’s compensation for loss, damage or disappearance of such items is limited to the amount actually paid by the Carrier in settlement:
- Lithium batteries and products containing them (phones, laptops, power banks, power tools);
- Liquids, pastes, powders, aerosols, perfumes, paint, nail polish;
- Fragile items: glass, ceramics, artwork, antiques, sculpture, musical instruments, mirrors;
- Food, health products, alcohol, tea, Chinese herbs (always high-risk internationally);
- Electronics (phones, tablets, cameras, headphones, graphics cards, CPUs);
- Luxury bags, luxury goods, high-value clothing, wedding gowns, fur;
- Any single item with a declared value above AUD 500.
5.3 You confirm and agree that all transport risk from the time of Carrier pickup until receipt by the recipient is borne directly by you and the Carrier under the Carrier’s terms, and not by Pickup. Pickup’s liability is limited strictly to the scope set out in clause 7 (Limitation of Liability).
6. Special provisions for international Waybills
6.1 All customs, tax and regulatory risks on international transport — and all costs they generate — are borne entirely by the Customer. Pickup accepts no liability for any of the following and will not refund any freight already paid:
- Customs clearance failure — including without limitation wrong HS Codes, wrong name translations, unclear composition declarations, missing documents, invalid authorisations, missing import permits, missing certificates of origin;
- Recipient refusing to provide clearance documents or providing them late, resulting in invalidation, detention, confiscation or destruction;
- Recipient refusing to pay duties, GST, VAT, excise or any government levy;
- Recipient refusing delivery or failing to collect in time;
- Incorrect, incomplete or undeliverable addresses or unreachable recipients;
- Under-declaration or over-declaration of value — all customs-imposed fines, duties, penalties and storage fees are borne by the Customer;
- Goods that are prohibited or restricted in the destination country (even if legal in the origin country);
- Changes in destination-country laws, tariff policy, import licensing or sanctions lists occurring in transit;
- Anti-dumping duties, countervailing duties, quota limits and other trade remedies;
- Customs-inspection damage — damage from opening, sampling or testing is not carrier damage.
6.2 Return-cost stacking. Where an international Waybill must be returned to origin under any of the above circumstances, the Customer shall bear the cumulative total of the following, with no offset or reduction: (a) the original international freight already paid (non-refundable); (b) destination-country storage fees (per day); (c) destination-country return-handling and destruction fees (if destruction is chosen); (d) return international freight (typically 1.2–2 times the outbound freight); (e) secondary clearance fees at origin; (f) origin-country storage fees; (g) Pickup platform processing fee (AUD 35 per Waybill); (h) any late-penalty or FX loss arising from return delays.
6.3 DDU is the default. Unless expressly agreed in writing as DDP, all international Waybills are DDU (Delivered Duty Unpaid). All duties, import taxes, GST, VAT, customs handling fees and broker fees are paid by the recipient. If the recipient refuses to pay, the corresponding costs are charged back to the sender (the Customer), who bears an unconditional, irrevocable obligation to pay.
6.4 HS Code responsibility. The Customer must provide accurate HS Codes and product names for each item. If the Customer ticks an HS Code suggested by the Platform, that suggestion is for reference only; final responsibility remains with the Customer. All duties, penalties, inspection fees and storage fees arising from an incorrect HS Code are borne by the Customer.
6.5 Incorrect address / re-address handling. Where an international Waybill requires rerouting due to address errors, coordination must first take place between the recipient and the Carrier directly. Re-address fees are borne by the Customer (indicative AUD 25–120 per occurrence, subject to actual quotes). If the Carrier cannot reroute, the return flow in clause 6.2 applies.
6.6 Seizure of prohibited / restricted goods. Once customs or the Carrier classifies Goods as prohibited or restricted, the Goods will be confiscated or destroyed. In addition to forfeiting the original freight, the Customer must bear customs fines (up to 3× the value), agency handling fees and legal documentation costs. Pickup may submit Customer information to law enforcement and cooperate with any government investigation.
7. Disclaimer and limitation of liability
7.1 Pickup is not a carrier. To the maximum extent permitted by applicable law, Pickup does not act in any capacity as the carrier, warehouse keeper, insurer or bailee of the Goods. All brokerage, booking-agent, collection-of-payment, tracking and customer-service functions on the Platform are conveniences and do not constitute any guarantee of the transport outcome.
7.2 Maximum liability cap. Except as expressly provided in these Terms, and to the maximum extent permitted by applicable law, Pickup’s total liability to any Customer for any Waybill for any reason (including breach of contract, tort, negligence, warranty or strict liability) shall not exceed the lowest of:
- ten (10) times the freight actually received by Pickup for that Waybill (excluding Surcharges and taxes); or
- AUD 100 (or equivalent); or
- the minimum statutory liability cap under the Carrier’s own transport terms, the Warsaw Convention, the Montreal Convention and corresponding national laws.
If the Customer wishes to increase this cap, the Customer must expressly purchase the additional transport insurance offered by Pickup at booking. The specific sum insured, premium, claim flow and exclusions are governed by the policy terms. Not buying additional insurance constitutes acceptance of the default caps above.
7.3 Indirect losses wholly excluded. Pickup shall have no liability for any of the following: loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of market share, liquidated damages, loss of customers, production interruption, loss of data, software fault, emotional distress, pure economic loss, or any form of indirect, special, punitive, exemplary or consequential loss.
7.4 Force majeure. Pickup shall have no liability for any delay, loss, damage or non-performance caused or worsened by any of the following: natural disasters (earthquakes, typhoons, floods, fire, tsunamis, volcanic eruptions); war, terrorist attack, riot, civil unrest, strike, slowdown, lockout; epidemic, quarantine, lockdown, border closure; governmental action, customs-policy changes, legislative change, sanctions escalation; Carrier system failure, flight cancellation, port congestion, road closure, fuel shortage; cyber attack, power outage, satellite-positioning anomaly; or any other event beyond Pickup’s reasonable control.
7.5 Minimum protection under the Australian Consumer Law. These Terms do not exclude, restrict or modify any non-excludable right conferred on consumers by the Australian Consumer Law. However, to the maximum extent permitted by law, Pickup’s liability for breach of such non-excludable guarantees is limited to resupplying the services or refunding the service fee paid, at Pickup’s sole discretion.
8. Cancellation, refunds and amendments
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
These Terms & Conditions (the “Terms“) are entered into between Pickup Pty Ltd (an Australian company, “Pickup“, “we” or “our“) and you (the “Customer” or “you“) when you access or use the website pickup.ebaoguo.com and its subdomains, related APIs and mobile interfaces (collectively, the “Platform“). By registering an account, submitting an order or using the Platform in any way, you acknowledge that you have read, understood and unconditionally accept these Terms in full. If you do not agree with any part of these Terms, you must cease using the Platform immediately.
Important notice: The Platform is a comparison and booking intermediary for transport services. Pickup is not itself a carrier, nor a common carrier within the meaning of the Commonwealth Shipping Registration Act 1991 or any equivalent legislation. Pickup’s role between you and the third-party carriers is limited to comparison, booking-agent and collection-of-payment functions. All actual transport is performed by independent third-party carriers under their own transport terms, and the associated risks rest directly between you and those carriers. These Terms contain extensive provisions limiting and excluding the Company’s liability, as well as provisions placing the risks of international transport entirely on the Customer. Please read carefully and keep a copy.
1. Definitions
1.1 “Carrier” means any third-party logistics service provider integrated with the Platform, including without limitation Australia Post, StarTrack, Aramex, TNT, FedEx, UPS, DHL, NZ Post, Pos Laju, SF Express, EMS, and their regional sub-brands and agents.
1.2 “Waybill” means a single transport order submitted and paid for on the Platform, including the carrier label (AWB), tracking number and corresponding freight record.
1.3 “Quote” means an estimated price generated by the Platform based on the origin, destination, weight, dimensions and declaration you provide. A Quote is not an offer — it is an invitation for you to place an order and is provided for reference only. The final amount is determined after the Carrier verifies actual weight, actual dimensions and all surcharges.
1.4 “Surcharges” means every charge other than the base freight, including without limitation fuel surcharges, remote-area surcharges, oversize / overweight surcharges, failed-delivery fees, re-address fees, return fees, customs handling fees, storage fees, COD handling fees, tax-collection service fees, system processing fees, dangerous-goods handling fees and government levies.
1.5 “Partner” means any third party with a commercial relationship with Pickup, including without limitation ebaoguo.com and its related warehousing, loyalty, customs clearance, insurance and payment-processing providers.
1.6 “Goods” means any item handed by you to a Carrier for transport via the Platform, including its packaging, attachments and accompanying documents.
1.7 “International Waybill” means a Waybill whose origin and destination are in different customs territories, including without limitation AU↔NZ, AU↔CN, AU↔MY, AU↔US and other cross-border movements.
1.8 “Recognised Conventions” means the minimum liability standards for international transport established by the Warsaw Convention, the Montreal Convention, the CMR Convention and corresponding national laws. Pickup’s liability is capped at the minimum set by the Recognised Conventions.
2. Scope of services
2.1 Pickup’s services are limited to: (a) displaying comparison and filtering of Carrier quotes; (b) submitting orders and generating labels with the selected Carrier on your behalf; (c) collecting freight from you and invoicing under our own price schedule; (d) providing a consolidated tracking aggregator; and (e) assisting, within the Carrier’s allowances, with conveying enquiries, exceptions and claims requests.
2.2 Pickup expressly does not provide: (a) the actual transport, warehousing or delivery of goods; (b) substantive review of customs declarations; (c) the loading, unloading, handling or protection of goods; (d) any form of guarantee or quality warranty of goods; or (e) any management, supervision or direction of Carriers. Carriers are independent contractors, and their acts or omissions shall not be treated as Pickup’s conduct.
2.3 All pricing, transit times, delivery coverage, service types and service availability are determined at Pickup’s sole discretion. Pickup may, at any time and without prior notice, adjust, add, suspend or terminate any Carrier product, price, Surcharge or service region, and shall have no obligation in respect of quotes that have been generated but not yet submitted to a Carrier.
2.4 Transit times shown on the Platform are Carriers’ publicly available reference values under normal conditions and do not constitute a commitment as to arrival time. Pickup shall have no liability for any delay and shall not refund any fee for delay, unless the Carrier has actually paid delay compensation to Pickup for that specific Waybill and such amount is attributable to a specific Customer.
3. Customer obligations and warranties
3.1 You warrant and represent to the Company that:
- You are at least 18 years old and have full legal capacity;
- You are the lawful owner of the Goods tendered for carriage or have obtained the express authorisation of the owner;
- All information you submit (including sender, recipient, phone, email, full address, postcode, goods description, declared value, HS Code, weight, dimensions and quantity) is true, accurate and complete;
- The Goods are not prohibited or restricted items under clause 5;
- The Goods have been properly packed to Carrier requirements and can withstand the routine logistics environment of repeated transfer, sorting, stacking and dropping;
- You have personally verified and complied with all import, export, customs, tax, licensing, sanctions, anti-money-laundering and counter-terrorist-financing laws of the origin, transit and destination countries;
- You accept full responsibility for the legality of the recipient’s use of the Goods.
3.2 If any information you provide is incorrect, missing or under-declared, Pickup and the Carrier shall have the right (but no obligation) to: (a) refuse carriage and retain all fees collected; (b) charge a differential and handling fee based on actual weight / actual dimensions / actual category; (c) return the Goods at origin and charge you the return fee under clause 7; (d) hand the Goods over to the relevant law enforcement or customs authority; (e) terminate services to you without further notice.
3.3 Responsibility for packaging rests entirely with the Customer. Any loss, damage, contamination, repackaging cost or full return cost caused by inadequate packaging, insufficient inner padding, deformed outer boxes, unclear labelling, loose seals, liquid leakage, fragile items not protected by bubble wrap, batteries without independent protection or similar scenarios is borne by the Customer. For any claim, Pickup and the Carrier shall by default determine that packaging was inadequate, unless the Customer can provide a complete, continuous video of unpacking, placing in the box and sealing, together with multi-angle photographic evidence.
3.4 You bear full and unlimited liability to indemnify Pickup, the Carriers, the Partners and their employees and agents against any claim, fine, litigation cost, legal fee, customs fee, storage fee, destruction fee, tax, late penalty, and any direct or indirect loss arising from your breach of these Terms, provision of false information, inadequate packaging, breach of law or tortious act. Pickup may in priority deduct such amounts from your account balance, loyalty points, outstanding Waybills or any amount you have paid.
4. Pricing, payment and surcharges
4.1 Quotes are indicative only and do not constitute a final price commitment. Quotes are generated from the information entered at booking. Any variance in actual weight, volumetric weight, dimensions, category, destination, accessory services or delivery difficulty may cause actual charges to exceed the Quote. Once the Carrier returns actual data, Pickup may unilaterally deduct the difference from your account. If the balance is insufficient, Pickup may suspend all your subsequent Waybills and require you to top up within 7 days.
4.2 Prices may be adjusted at any time. Pickup may, at its sole discretion and without prior notice, adjust base freight, commission, FX mark-ups, fuel surcharges, peak-season surcharges, remote-area surcharges or any other fee item. Adjusted prices take effect for all new Waybills from the time of adjustment. For Waybills already booked but not yet handed over to a Carrier, Pickup reserves the right, on material cost movements, to request you top up the difference or cancel the Waybill. Cancellation refunds do not include platform processing fees.
4.3 Surcharges may be charged retrospectively. The Carrier may settle and adjust charges after transport is complete (including dimension reassessment, address reassessment, remote-area reassessment, COD fees and failed-delivery fees). Pickup may settle these subsequent charges on your behalf and collect them through your authorised payment method. If the balance is insufficient and the charge fails, the outstanding amount automatically constitutes a debt you owe Pickup and accrues compound interest at 1.5% per month.
4.4 Payment methods include credit cards, debit cards, account balance, loyalty-point redemption and other methods approved by Pickup. You authorise Pickup and its payment processing partners to carry out all necessary deductions, pre-authorisations and refunds against your linked payment instruments. Refunds, once approved by Pickup in writing, are returned via the original payment route; bank fees and FX losses are for your account.
4.5 All freight is fully earned and non-refundable upon Carrier pickup, regardless of whether the Goods are subsequently delivered successfully, held at customs, returned or destroyed — the original freight is non-refundable in all cases.
4.6 Self-verification of dimensions and weight.
4.6.1 As a platform, Pickup does not take part in packing, weighing or measuring Goods, and cannot physically verify the specifications declared by the Customer.
4.6.2 Before handing Goods to a Carrier, the Customer shall record by video or clear photographs the process of measuring dimensions and weighing each parcel (the ruler markings, scale readings and parcel outline must be legible) for use as self-verification evidence in future disputes.
4.6.3 If the Customer does not retain such evidence, the Customer shall be deemed to have accepted the Carrier’s measurements and shall have no right to object to differential adjustments.
4.6.4 Re-measurement data collected by the Carrier at pickup, linehaul or sorting (by automated scan, manual check, X-ray analysis, etc.) has higher evidentiary weight. Once the Carrier’s actual data exceeds the declared values, Pickup may recalculate freight using the Carrier’s data and collect the difference, surcharges and related handling fees.
4.6.5 The Customer authorises Pickup to collect the above differential directly via the linked payment method (credit card, balance, credit line) without further individual notice.
4.6.6 If the Customer refuses to pay the differential, Pickup may suspend the account, withhold labels on subsequent Waybills and commence collection proceedings against the unpaid amounts.
5. Prohibited goods, restricted goods and risks of carriage
5.1 The following items are Pickup prohibited goods and will not be accepted under any circumstances. If you tender them, Pickup may destroy them, hand them to law enforcement or return them at origin (all costs borne by you), without liability for compensation:
- Cash, cheques, negotiable instruments, securities, credit cards, passports, identity documents, driver’s licences and other title documents;
- Precious metals (gold, silver, platinum), loose diamonds, gemstones, jewellery, fine watches and luxury timepieces;
- Weapons, ammunition, explosives, replica firearms, military items, dual-use items;
- Live animals and plants, human organs, remains, ashes;
- Narcotics, controlled drugs, psychoactive substances, prescription medicines (without licence);
- Pornographic materials, banned publications, anti-government propaganda;
- Goods to or from sanctioned countries / regions, or relating to OFAC / DFAT / UN sanctions lists;
- Radioactive materials, strong acids / alkalis, poisonous gases, infectious substances;
- Any dangerous goods (listed under IATA DGR, IMDG, ADR) without written consent from the Carrier.
5.2 The following items are Pickup restricted goods, not compensated by default, and may only be carried if the Customer has declared them in writing, paid any additional dangerous-goods / high-value surcharge and purchased additional insurance. Even when declared, Pickup’s compensation for loss, damage or disappearance of such items is limited to the amount actually paid by the Carrier in settlement:
- Lithium batteries and products containing them (phones, laptops, power banks, power tools);
- Liquids, pastes, powders, aerosols, perfumes, paint, nail polish;
- Fragile items: glass, ceramics, artwork, antiques, sculpture, musical instruments, mirrors;
- Food, health products, alcohol, tea, Chinese herbs (always high-risk internationally);
- Electronics (phones, tablets, cameras, headphones, graphics cards, CPUs);
- Luxury bags, luxury goods, high-value clothing, wedding gowns, fur;
- Any single item with a declared value above AUD 500.
5.3 You confirm and agree that all transport risk from the time of Carrier pickup until receipt by the recipient is borne directly by you and the Carrier under the Carrier’s terms, and not by Pickup. Pickup’s liability is limited strictly to the scope set out in clause 7 (Limitation of Liability).
6. Special provisions for international Waybills
6.1 All customs, tax and regulatory risks on international transport — and all costs they generate — are borne entirely by the Customer. Pickup accepts no liability for any of the following and will not refund any freight already paid:
- Customs clearance failure — including without limitation wrong HS Codes, wrong name translations, unclear composition declarations, missing documents, invalid authorisations, missing import permits, missing certificates of origin;
- Recipient refusing to provide clearance documents or providing them late, resulting in invalidation, detention, confiscation or destruction;
- Recipient refusing to pay duties, GST, VAT, excise or any government levy;
- Recipient refusing delivery or failing to collect in time;
- Incorrect, incomplete or undeliverable addresses or unreachable recipients;
- Under-declaration or over-declaration of value — all customs-imposed fines, duties, penalties and storage fees are borne by the Customer;
- Goods that are prohibited or restricted in the destination country (even if legal in the origin country);
- Changes in destination-country laws, tariff policy, import licensing or sanctions lists occurring in transit;
- Anti-dumping duties, countervailing duties, quota limits and other trade remedies;
- Customs-inspection damage — damage from opening, sampling or testing is not carrier damage.
6.2 Return-cost stacking. Where an international Waybill must be returned to origin under any of the above circumstances, the Customer shall bear the cumulative total of the following, with no offset or reduction: (a) the original international freight already paid (non-refundable); (b) destination-country storage fees (per day); (c) destination-country return-handling and destruction fees (if destruction is chosen); (d) return international freight (typically 1.2–2 times the outbound freight); (e) secondary clearance fees at origin; (f) origin-country storage fees; (g) Pickup platform processing fee (AUD 35 per Waybill); (h) any late-penalty or FX loss arising from return delays.
6.3 DDU is the default. Unless expressly agreed in writing as DDP, all international Waybills are DDU (Delivered Duty Unpaid). All duties, import taxes, GST, VAT, customs handling fees and broker fees are paid by the recipient. If the recipient refuses to pay, the corresponding costs are charged back to the sender (the Customer), who bears an unconditional, irrevocable obligation to pay.
6.4 HS Code responsibility. The Customer must provide accurate HS Codes and product names for each item. If the Customer ticks an HS Code suggested by the Platform, that suggestion is for reference only; final responsibility remains with the Customer. All duties, penalties, inspection fees and storage fees arising from an incorrect HS Code are borne by the Customer.
6.5 Incorrect address / re-address handling. Where an international Waybill requires rerouting due to address errors, coordination must first take place between the recipient and the Carrier directly. Re-address fees are borne by the Customer (indicative AUD 25–120 per occurrence, subject to actual quotes). If the Carrier cannot reroute, the return flow in clause 6.2 applies.
6.6 Seizure of prohibited / restricted goods. Once customs or the Carrier classifies Goods as prohibited or restricted, the Goods will be confiscated or destroyed. In addition to forfeiting the original freight, the Customer must bear customs fines (up to 3× the value), agency handling fees and legal documentation costs. Pickup may submit Customer information to law enforcement and cooperate with any government investigation.
7. Disclaimer and limitation of liability
7.1 Pickup is not a carrier. To the maximum extent permitted by applicable law, Pickup does not act in any capacity as the carrier, warehouse keeper, insurer or bailee of the Goods. All brokerage, booking-agent, collection-of-payment, tracking and customer-service functions on the Platform are conveniences and do not constitute any guarantee of the transport outcome.
7.2 Maximum liability cap. Except as expressly provided in these Terms, and to the maximum extent permitted by applicable law, Pickup’s total liability to any Customer for any Waybill for any reason (including breach of contract, tort, negligence, warranty or strict liability) shall not exceed the lowest of:
- ten (10) times the freight actually received by Pickup for that Waybill (excluding Surcharges and taxes); or
- AUD 100 (or equivalent); or
- the minimum statutory liability cap under the Carrier’s own transport terms, the Warsaw Convention, the Montreal Convention and corresponding national laws.
If the Customer wishes to increase this cap, the Customer must expressly purchase the additional transport insurance offered by Pickup at booking. The specific sum insured, premium, claim flow and exclusions are governed by the policy terms. Not buying additional insurance constitutes acceptance of the default caps above.
7.3 Indirect losses wholly excluded. Pickup shall have no liability for any of the following: loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of market share, liquidated damages, loss of customers, production interruption, loss of data, software fault, emotional distress, pure economic loss, or any form of indirect, special, punitive, exemplary or consequential loss.
7.4 Force majeure. Pickup shall have no liability for any delay, loss, damage or non-performance caused or worsened by any of the following: natural disasters (earthquakes, typhoons, floods, fire, tsunamis, volcanic eruptions); war, terrorist attack, riot, civil unrest, strike, slowdown, lockout; epidemic, quarantine, lockdown, border closure; governmental action, customs-policy changes, legislative change, sanctions escalation; Carrier system failure, flight cancellation, port congestion, road closure, fuel shortage; cyber attack, power outage, satellite-positioning anomaly; or any other event beyond Pickup’s reasonable control.
7.5 Minimum protection under the Australian Consumer Law. These Terms do not exclude, restrict or modify any non-excludable right conferred on consumers by the Australian Consumer Law. However, to the maximum extent permitted by law, Pickup’s liability for breach of such non-excludable guarantees is limited to resupplying the services or refunding the service fee paid, at Pickup’s sole discretion.
8. Cancellation, refunds and amendments
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com
Terms & Conditions
Last updated: 20 April 2026 | Effective date: 20 April 2026
These Terms & Conditions (the “Terms“) are entered into between Pickup Pty Ltd (an Australian company, “Pickup“, “we” or “our“) and you (the “Customer” or “you“) when you access or use the website pickup.ebaoguo.com and its subdomains, related APIs and mobile interfaces (collectively, the “Platform“). By registering an account, submitting an order or using the Platform in any way, you acknowledge that you have read, understood and unconditionally accept these Terms in full. If you do not agree with any part of these Terms, you must cease using the Platform immediately.
Important notice: The Platform is a comparison and booking intermediary for transport services. Pickup is not itself a carrier, nor a common carrier within the meaning of the Commonwealth Shipping Registration Act 1991 or any equivalent legislation. Pickup’s role between you and the third-party carriers is limited to comparison, booking-agent and collection-of-payment functions. All actual transport is performed by independent third-party carriers under their own transport terms, and the associated risks rest directly between you and those carriers. These Terms contain extensive provisions limiting and excluding the Company’s liability, as well as provisions placing the risks of international transport entirely on the Customer. Please read carefully and keep a copy.
1. Definitions
1.1 “Carrier” means any third-party logistics service provider integrated with the Platform, including without limitation Australia Post, StarTrack, Aramex, TNT, FedEx, UPS, DHL, NZ Post, Pos Laju, SF Express, EMS, and their regional sub-brands and agents.
1.2 “Waybill” means a single transport order submitted and paid for on the Platform, including the carrier label (AWB), tracking number and corresponding freight record.
1.3 “Quote” means an estimated price generated by the Platform based on the origin, destination, weight, dimensions and declaration you provide. A Quote is not an offer — it is an invitation for you to place an order and is provided for reference only. The final amount is determined after the Carrier verifies actual weight, actual dimensions and all surcharges.
1.4 “Surcharges” means every charge other than the base freight, including without limitation fuel surcharges, remote-area surcharges, oversize / overweight surcharges, failed-delivery fees, re-address fees, return fees, customs handling fees, storage fees, COD handling fees, tax-collection service fees, system processing fees, dangerous-goods handling fees and government levies.
1.5 “Partner” means any third party with a commercial relationship with Pickup, including without limitation ebaoguo.com and its related warehousing, loyalty, customs clearance, insurance and payment-processing providers.
1.6 “Goods” means any item handed by you to a Carrier for transport via the Platform, including its packaging, attachments and accompanying documents.
1.7 “International Waybill” means a Waybill whose origin and destination are in different customs territories, including without limitation AU↔NZ, AU↔CN, AU↔MY, AU↔US and other cross-border movements.
1.8 “Recognised Conventions” means the minimum liability standards for international transport established by the Warsaw Convention, the Montreal Convention, the CMR Convention and corresponding national laws. Pickup’s liability is capped at the minimum set by the Recognised Conventions.
2. Scope of services
2.1 Pickup’s services are limited to: (a) displaying comparison and filtering of Carrier quotes; (b) submitting orders and generating labels with the selected Carrier on your behalf; (c) collecting freight from you and invoicing under our own price schedule; (d) providing a consolidated tracking aggregator; and (e) assisting, within the Carrier’s allowances, with conveying enquiries, exceptions and claims requests.
2.2 Pickup expressly does not provide: (a) the actual transport, warehousing or delivery of goods; (b) substantive review of customs declarations; (c) the loading, unloading, handling or protection of goods; (d) any form of guarantee or quality warranty of goods; or (e) any management, supervision or direction of Carriers. Carriers are independent contractors, and their acts or omissions shall not be treated as Pickup’s conduct.
2.3 All pricing, transit times, delivery coverage, service types and service availability are determined at Pickup’s sole discretion. Pickup may, at any time and without prior notice, adjust, add, suspend or terminate any Carrier product, price, Surcharge or service region, and shall have no obligation in respect of quotes that have been generated but not yet submitted to a Carrier.
2.4 Transit times shown on the Platform are Carriers’ publicly available reference values under normal conditions and do not constitute a commitment as to arrival time. Pickup shall have no liability for any delay and shall not refund any fee for delay, unless the Carrier has actually paid delay compensation to Pickup for that specific Waybill and such amount is attributable to a specific Customer.
3. Customer obligations and warranties
3.1 You warrant and represent to the Company that:
- You are at least 18 years old and have full legal capacity;
- You are the lawful owner of the Goods tendered for carriage or have obtained the express authorisation of the owner;
- All information you submit (including sender, recipient, phone, email, full address, postcode, goods description, declared value, HS Code, weight, dimensions and quantity) is true, accurate and complete;
- The Goods are not prohibited or restricted items under clause 5;
- The Goods have been properly packed to Carrier requirements and can withstand the routine logistics environment of repeated transfer, sorting, stacking and dropping;
- You have personally verified and complied with all import, export, customs, tax, licensing, sanctions, anti-money-laundering and counter-terrorist-financing laws of the origin, transit and destination countries;
- You accept full responsibility for the legality of the recipient’s use of the Goods.
3.2 If any information you provide is incorrect, missing or under-declared, Pickup and the Carrier shall have the right (but no obligation) to: (a) refuse carriage and retain all fees collected; (b) charge a differential and handling fee based on actual weight / actual dimensions / actual category; (c) return the Goods at origin and charge you the return fee under clause 7; (d) hand the Goods over to the relevant law enforcement or customs authority; (e) terminate services to you without further notice.
3.3 Responsibility for packaging rests entirely with the Customer. Any loss, damage, contamination, repackaging cost or full return cost caused by inadequate packaging, insufficient inner padding, deformed outer boxes, unclear labelling, loose seals, liquid leakage, fragile items not protected by bubble wrap, batteries without independent protection or similar scenarios is borne by the Customer. For any claim, Pickup and the Carrier shall by default determine that packaging was inadequate, unless the Customer can provide a complete, continuous video of unpacking, placing in the box and sealing, together with multi-angle photographic evidence.
3.4 You bear full and unlimited liability to indemnify Pickup, the Carriers, the Partners and their employees and agents against any claim, fine, litigation cost, legal fee, customs fee, storage fee, destruction fee, tax, late penalty, and any direct or indirect loss arising from your breach of these Terms, provision of false information, inadequate packaging, breach of law or tortious act. Pickup may in priority deduct such amounts from your account balance, loyalty points, outstanding Waybills or any amount you have paid.
4. Pricing, payment and surcharges
4.1 Quotes are indicative only and do not constitute a final price commitment. Quotes are generated from the information entered at booking. Any variance in actual weight, volumetric weight, dimensions, category, destination, accessory services or delivery difficulty may cause actual charges to exceed the Quote. Once the Carrier returns actual data, Pickup may unilaterally deduct the difference from your account. If the balance is insufficient, Pickup may suspend all your subsequent Waybills and require you to top up within 7 days.
4.2 Prices may be adjusted at any time. Pickup may, at its sole discretion and without prior notice, adjust base freight, commission, FX mark-ups, fuel surcharges, peak-season surcharges, remote-area surcharges or any other fee item. Adjusted prices take effect for all new Waybills from the time of adjustment. For Waybills already booked but not yet handed over to a Carrier, Pickup reserves the right, on material cost movements, to request you top up the difference or cancel the Waybill. Cancellation refunds do not include platform processing fees.
4.3 Surcharges may be charged retrospectively. The Carrier may settle and adjust charges after transport is complete (including dimension reassessment, address reassessment, remote-area reassessment, COD fees and failed-delivery fees). Pickup may settle these subsequent charges on your behalf and collect them through your authorised payment method. If the balance is insufficient and the charge fails, the outstanding amount automatically constitutes a debt you owe Pickup and accrues compound interest at 1.5% per month.
4.4 Payment methods include credit cards, debit cards, account balance, loyalty-point redemption and other methods approved by Pickup. You authorise Pickup and its payment processing partners to carry out all necessary deductions, pre-authorisations and refunds against your linked payment instruments. Refunds, once approved by Pickup in writing, are returned via the original payment route; bank fees and FX losses are for your account.
4.5 All freight is fully earned and non-refundable upon Carrier pickup, regardless of whether the Goods are subsequently delivered successfully, held at customs, returned or destroyed — the original freight is non-refundable in all cases.
4.6 Self-verification of dimensions and weight.
4.6.1 As a platform, Pickup does not take part in packing, weighing or measuring Goods, and cannot physically verify the specifications declared by the Customer.
4.6.2 Before handing Goods to a Carrier, the Customer shall record by video or clear photographs the process of measuring dimensions and weighing each parcel (the ruler markings, scale readings and parcel outline must be legible) for use as self-verification evidence in future disputes.
4.6.3 If the Customer does not retain such evidence, the Customer shall be deemed to have accepted the Carrier’s measurements and shall have no right to object to differential adjustments.
4.6.4 Re-measurement data collected by the Carrier at pickup, linehaul or sorting (by automated scan, manual check, X-ray analysis, etc.) has higher evidentiary weight. Once the Carrier’s actual data exceeds the declared values, Pickup may recalculate freight using the Carrier’s data and collect the difference, surcharges and related handling fees.
4.6.5 The Customer authorises Pickup to collect the above differential directly via the linked payment method (credit card, balance, credit line) without further individual notice.
4.6.6 If the Customer refuses to pay the differential, Pickup may suspend the account, withhold labels on subsequent Waybills and commence collection proceedings against the unpaid amounts.
5. Prohibited goods, restricted goods and risks of carriage
5.1 The following items are Pickup prohibited goods and will not be accepted under any circumstances. If you tender them, Pickup may destroy them, hand them to law enforcement or return them at origin (all costs borne by you), without liability for compensation:
- Cash, cheques, negotiable instruments, securities, credit cards, passports, identity documents, driver’s licences and other title documents;
- Precious metals (gold, silver, platinum), loose diamonds, gemstones, jewellery, fine watches and luxury timepieces;
- Weapons, ammunition, explosives, replica firearms, military items, dual-use items;
- Live animals and plants, human organs, remains, ashes;
- Narcotics, controlled drugs, psychoactive substances, prescription medicines (without licence);
- Pornographic materials, banned publications, anti-government propaganda;
- Goods to or from sanctioned countries / regions, or relating to OFAC / DFAT / UN sanctions lists;
- Radioactive materials, strong acids / alkalis, poisonous gases, infectious substances;
- Any dangerous goods (listed under IATA DGR, IMDG, ADR) without written consent from the Carrier.
5.2 The following items are Pickup restricted goods, not compensated by default, and may only be carried if the Customer has declared them in writing, paid any additional dangerous-goods / high-value surcharge and purchased additional insurance. Even when declared, Pickup’s compensation for loss, damage or disappearance of such items is limited to the amount actually paid by the Carrier in settlement:
- Lithium batteries and products containing them (phones, laptops, power banks, power tools);
- Liquids, pastes, powders, aerosols, perfumes, paint, nail polish;
- Fragile items: glass, ceramics, artwork, antiques, sculpture, musical instruments, mirrors;
- Food, health products, alcohol, tea, Chinese herbs (always high-risk internationally);
- Electronics (phones, tablets, cameras, headphones, graphics cards, CPUs);
- Luxury bags, luxury goods, high-value clothing, wedding gowns, fur;
- Any single item with a declared value above AUD 500.
5.3 You confirm and agree that all transport risk from the time of Carrier pickup until receipt by the recipient is borne directly by you and the Carrier under the Carrier’s terms, and not by Pickup. Pickup’s liability is limited strictly to the scope set out in clause 7 (Limitation of Liability).
6. Special provisions for international Waybills
6.1 All customs, tax and regulatory risks on international transport — and all costs they generate — are borne entirely by the Customer. Pickup accepts no liability for any of the following and will not refund any freight already paid:
- Customs clearance failure — including without limitation wrong HS Codes, wrong name translations, unclear composition declarations, missing documents, invalid authorisations, missing import permits, missing certificates of origin;
- Recipient refusing to provide clearance documents or providing them late, resulting in invalidation, detention, confiscation or destruction;
- Recipient refusing to pay duties, GST, VAT, excise or any government levy;
- Recipient refusing delivery or failing to collect in time;
- Incorrect, incomplete or undeliverable addresses or unreachable recipients;
- Under-declaration or over-declaration of value — all customs-imposed fines, duties, penalties and storage fees are borne by the Customer;
- Goods that are prohibited or restricted in the destination country (even if legal in the origin country);
- Changes in destination-country laws, tariff policy, import licensing or sanctions lists occurring in transit;
- Anti-dumping duties, countervailing duties, quota limits and other trade remedies;
- Customs-inspection damage — damage from opening, sampling or testing is not carrier damage.
6.2 Return-cost stacking. Where an international Waybill must be returned to origin under any of the above circumstances, the Customer shall bear the cumulative total of the following, with no offset or reduction: (a) the original international freight already paid (non-refundable); (b) destination-country storage fees (per day); (c) destination-country return-handling and destruction fees (if destruction is chosen); (d) return international freight (typically 1.2–2 times the outbound freight); (e) secondary clearance fees at origin; (f) origin-country storage fees; (g) Pickup platform processing fee (AUD 35 per Waybill); (h) any late-penalty or FX loss arising from return delays.
6.3 DDU is the default. Unless expressly agreed in writing as DDP, all international Waybills are DDU (Delivered Duty Unpaid). All duties, import taxes, GST, VAT, customs handling fees and broker fees are paid by the recipient. If the recipient refuses to pay, the corresponding costs are charged back to the sender (the Customer), who bears an unconditional, irrevocable obligation to pay.
6.4 HS Code responsibility. The Customer must provide accurate HS Codes and product names for each item. If the Customer ticks an HS Code suggested by the Platform, that suggestion is for reference only; final responsibility remains with the Customer. All duties, penalties, inspection fees and storage fees arising from an incorrect HS Code are borne by the Customer.
6.5 Incorrect address / re-address handling. Where an international Waybill requires rerouting due to address errors, coordination must first take place between the recipient and the Carrier directly. Re-address fees are borne by the Customer (indicative AUD 25–120 per occurrence, subject to actual quotes). If the Carrier cannot reroute, the return flow in clause 6.2 applies.
6.6 Seizure of prohibited / restricted goods. Once customs or the Carrier classifies Goods as prohibited or restricted, the Goods will be confiscated or destroyed. In addition to forfeiting the original freight, the Customer must bear customs fines (up to 3× the value), agency handling fees and legal documentation costs. Pickup may submit Customer information to law enforcement and cooperate with any government investigation.
7. Disclaimer and limitation of liability
7.1 Pickup is not a carrier. To the maximum extent permitted by applicable law, Pickup does not act in any capacity as the carrier, warehouse keeper, insurer or bailee of the Goods. All brokerage, booking-agent, collection-of-payment, tracking and customer-service functions on the Platform are conveniences and do not constitute any guarantee of the transport outcome.
7.2 Maximum liability cap. Except as expressly provided in these Terms, and to the maximum extent permitted by applicable law, Pickup’s total liability to any Customer for any Waybill for any reason (including breach of contract, tort, negligence, warranty or strict liability) shall not exceed the lowest of:
- ten (10) times the freight actually received by Pickup for that Waybill (excluding Surcharges and taxes); or
- AUD 100 (or equivalent); or
- the minimum statutory liability cap under the Carrier’s own transport terms, the Warsaw Convention, the Montreal Convention and corresponding national laws.
If the Customer wishes to increase this cap, the Customer must expressly purchase the additional transport insurance offered by Pickup at booking. The specific sum insured, premium, claim flow and exclusions are governed by the policy terms. Not buying additional insurance constitutes acceptance of the default caps above.
7.3 Indirect losses wholly excluded. Pickup shall have no liability for any of the following: loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of market share, liquidated damages, loss of customers, production interruption, loss of data, software fault, emotional distress, pure economic loss, or any form of indirect, special, punitive, exemplary or consequential loss.
7.4 Force majeure. Pickup shall have no liability for any delay, loss, damage or non-performance caused or worsened by any of the following: natural disasters (earthquakes, typhoons, floods, fire, tsunamis, volcanic eruptions); war, terrorist attack, riot, civil unrest, strike, slowdown, lockout; epidemic, quarantine, lockdown, border closure; governmental action, customs-policy changes, legislative change, sanctions escalation; Carrier system failure, flight cancellation, port congestion, road closure, fuel shortage; cyber attack, power outage, satellite-positioning anomaly; or any other event beyond Pickup’s reasonable control.
7.5 Minimum protection under the Australian Consumer Law. These Terms do not exclude, restrict or modify any non-excludable right conferred on consumers by the Australian Consumer Law. However, to the maximum extent permitted by law, Pickup’s liability for breach of such non-excludable guarantees is limited to resupplying the services or refunding the service fee paid, at Pickup’s sole discretion.
8. Cancellation, refunds and amendments
8.1 Once a Waybill has been picked up by the Carrier it may not be cancelled and freight is non-refundable. Waybills not yet picked up may be cancelled, but Pickup reserves a minimum platform processing fee of AUD 5 or 10% of freight (whichever is greater).
8.2 All refunds are subject to Pickup’s unilateral approval. Once approved, refunds are returned only via the original payment method. Account balance is not refundable to cash; the portion paid via loyalty points is not refundable. Refund cycles are typically 7–30 business days; FX losses and cross-border bank fees are borne by the Customer.
8.3 Whether amendments (changes to sender / recipient, goods information or service type) are possible, and the fees for them, are determined unilaterally by the Carrier and Pickup. Pickup reserves the right to charge a processing fee from AUD 15 per amendment request.
9. Claims and time bars
9.1 All claims must be submitted strictly in accordance with Pickup’s Claims & Compensation Policy, in writing, within the following time limits:
- Visible damage — refuse or annotate on the POD at the time of delivery with photos, then notify in writing within 24 hours;
- Internal damage / shortage — written notice with complete evidence chain within 7 calendar days of delivery;
- Loss / non-delivery — written notice within 21 calendar days of the expected delivery date;
- Delay compensation (applies only where the Carrier product expressly guarantees transit time) — notice within 14 calendar days.
9.2 Claims submitted out of time will not be entertained and will be deemed a permanent waiver of any right to recover on that Waybill.
9.3 Any litigation or arbitration arising out of these Terms or any Waybill must be commenced within 12 months of the cause of action accruing, failing which the right is extinguished.
10. Account security
10.1 You are responsible for safeguarding account passwords, API keys and two-factor devices. All logins, actions and payments made under your account are deemed your own acts, and you bear the full consequences.
10.2 On discovery of unauthorised use of your account, you must notify Pickup immediately via official channels. Pickup will carry out necessary freezing only after receiving written notice and completing identity verification. All Waybills, fees and losses arising before then are borne by you.
10.3 For anti-fraud, anti-money-laundering and compliance purposes, Pickup may require you to submit identity documents, passports, corporate certificates, bank statements and proof of address, and may suspend any function of your account during the review without further compensation.
11. Intellectual property
11.1 All content on the Platform — including without limitation text, images, interface design, quote algorithms, routing algorithms, tracking aggregation logic, API structure, trademarks, logos and domain names — is owned by Pickup or its licensors and is protected by Australia’s Copyright Act, Trademarks Act and relevant international treaties.
11.2 Without Pickup’s prior written consent, you must not copy, reverse engineer, scrape, crawl, mirror or commercially exploit any content on the Platform; you must not use automated scripts to generate quotes or queries in bulk; and you must not engage in any commercial act likely to cause confusion with the Pickup trademark or name. Breach incurs liquidated damages of no less than AUD 10,000 plus all enforcement costs.
12. Termination
12.1 Pickup may, on reasonable grounds and without prior notice, unilaterally suspend or terminate your account or these Terms, including without limitation for: breach of these Terms; suspected fraud or money laundering; credit-card chargebacks; long-standing negative balance; complaints from any Partner; investigation by law enforcement or customs; or any other circumstance where Pickup considers, on commercial grounds, that continued service carries risk.
12.2 After termination, any balance or loyalty points held on the Platform may be refunded if claimed within 30 days. Claims made outside that period are deemed waived, and Pickup may set the balance or points against any debts you owe Pickup or cancel them outright.
12.3 Clauses 3, 4, 5, 6, 7, 9, 11, 13, 14 and 15 shall survive termination of these Terms.
13. Dispute resolution
13.1 The formation, validity, interpretation, performance and dispute resolution of these Terms are governed by the laws of the State of Victoria, Australia, excluding its conflict-of-laws rules.
13.2 Mandatory pre-arbitration negotiation and class-action waiver. Disputes must first be negotiated in good faith between nominated representatives of the parties for at least 30 days. If no resolution is reached, either party may submit the dispute to the Melbourne Commercial Arbitration Centre, to be resolved by a single arbitrator under its then-current rules, seated in Melbourne, conducted in English, with the award being final and binding.
13.3 You expressly waive any right to bring claims against Pickup as a class action, mass arbitration or representative action. All disputes must be brought on an individual basis.
13.4 The above does not prevent Pickup from seeking interim injunctions, asset preservation or debt recovery in any court of competent jurisdiction.
14. Changes to the Terms
14.1 Pickup may amend these Terms at any time. Amendments take effect for all new Waybills from the time they are published on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms. Please review this page regularly.
14.2 For material changes (such as changes in governing law, liability caps or dispute-resolution mechanisms), Pickup will endeavour to notify you by email or platform message 7 days before the change takes effect. Such notice is not a precondition to the change becoming effective.
15. Miscellaneous
15.1 Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
15.2 No waiver. Pickup’s failure or delay in exercising any right does not constitute a waiver of that right.
15.3 Assignment. Pickup may assign its rights and obligations under these Terms, in whole or in part, to any affiliate or acquirer. You may not assign without Pickup’s written consent.
15.4 Notices. Notices sent by Pickup to your registered email or via platform message are deemed delivered when dispatched.
15.5 Language versions. The Simplified Chinese version of these Terms is the master text. The English and other language versions are for reference only; in case of conflict, the Simplified Chinese version prevails.
15.6 Entire agreement. These Terms, together with Pickup’s Privacy Policy and Claims & Compensation Policy, constitute the entire agreement between you and Pickup regarding use of the Platform, and supersede all prior oral or written agreements.
16. Contact
Company: Pickup Pty Ltd
Registered in: State of Victoria, Australia
General enquiries and sales: sales@ebaoguo.com
Billing, refunds and claims: accounts@ebaoguo.com
Website: https://pickup.ebaoguo.com